Privacy Policy
Last updated: July 2026
PrimeWharf Hospitality Ltd ("PrimeWharf", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
Who we are
PrimeWharf is a hotel and resort located at 88 Frankton Road, Queenstown 9300, New Zealand. If you have any questions about this policy, you can contact us by email at [email protected] or by phone on +64 3 442 0180.
What information we collect
We collect personal information directly from you when you make an enquiry, request a booking, contact us or subscribe to our offers. This may include your name, email address, phone number, preferred dates, number of guests and any details you choose to include in your message. We only collect information for a lawful purpose connected with our hotel and resort services, and only what is necessary for that purpose.
How we use your information
- To respond to your enquiries and process reservation requests;
- To provide the accommodation, dining, events and guest services you request;
- To contact you about your stay or booking;
- To send you offers and updates, where you have chosen to receive them;
- To meet our legal and regulatory obligations.
We will not use your information for a purpose other than those set out above without your consent, unless permitted by law.
Marketing communications
We will only send you marketing emails if you have chosen to receive them. Every marketing email includes a clear way to unsubscribe. You can also ask us to stop sending you marketing at any time by emailing [email protected].
Storage and security
We take reasonable steps to keep your personal information safe from loss, unauthorised access, use, modification or disclosure. We retain your information only for as long as necessary for the purposes described above or as required by law.
Disclosure to others
We may share your information with trusted service providers who help us operate our hotel and website, such as our booking and payment providers. We require them to protect your information and to use it only for the services they provide to us. We do not sell your personal information.
Cross-border transfers
Some of our service providers, including website and email providers, may store or process information on servers located outside New Zealand, including in the United States. Where this happens, we take reasonable steps to ensure your information is protected to a standard comparable to the New Zealand Privacy Act 2020.
Access and correction
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, please email [email protected]. We may need to verify your identity before we can respond.
Privacy breach notification
If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by the Privacy Act 2020.
Cookies
Our website uses cookies to help it work and to understand how visitors use it. You can manage your cookie preferences at any time. For more detail, please read our Cookie Policy.
Complaints and further information
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. You may also contact the Office of the Privacy Commissioner at privacy.org.nz.
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