Host Responsibility

Last updated: July 2026

PrimeWharf is a hospitality and entertainment complex in Queenstown, New Zealand. We are committed to the wellbeing of our guests and to providing a safe, welcoming environment. Our on-site casino is offered as part of the resort experience, and we take our host responsibility seriously.

Adults only — R20

Access to our casino is available on-site exclusively to guests aged 20 years and over. We may ask any guest for valid identification, and entry will be refused where age cannot be confirmed.

Play responsibly

Gaming should always be a form of entertainment, never a way to make money or to deal with stress. We encourage guests to set their own limits, take regular breaks, and only spend what they are comfortable with. Our team is trained to offer support and, where appropriate, to suggest a break.

Signs that gaming may be a problem

Spending more time or money than intended;
Trying to win back losses;
Feeling anxious, guilty or irritable about gaming;
Gaming to escape worries or low mood;
Gaming affecting relationships, work or finances.

Self-exclusion and support

If you would like to limit or exclude yourself from our casino, please speak with our duty manager, who can arrange this confidentially and provide information on further support. We respect and support every guest who chooses to take a break.

Where to get free, confidential help

NZ Gambling Helpline — 0800 654 655 (free, available 24/7)
Need to Talk? — free call or text 1737
Problem Gambling Foundation — 0800 664 262
choicenotchance.org.nz
safergambling.org.nz

Our commitment

Our staff receive host responsibility training and are here to help. If you or someone you know needs support, please reach out to any member of our team or to one of the free services above. Please game responsibly.

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